Archive for the ‘Coaching’ Category

Collapse or Comeback? Team Canada settles for silver.

Thursday, January 6th, 2011

History is always written by the winners.

Just ask the Russians, who came back from a three goal deficit to score five goals in the third period to defeat the Canadian junior hockey team in Buffalo.

Was it a collapse or a comeback? The Canadians collapsed (due to poor management, er, coaching). The Russians focused on putting the puck in the net, and staged an impressive comeback. It was both – a collapse and a comeback.

My brother Mark, the talented chiropractor and hockey expert who probably could have played in the NHL had it not been for a little priority called education, offered his observations on what he would have done as coach:

  • Called a time-out after the first Russian goal, to settle his players down and get them focused on offense.
  • Be aggressive. Put out the best offensive, hard-hitting line to physically knock the Russians around and interrupt their offense. European players are well known for not liking the physical play, they prefer to use their speed and their sticks, in my opinion.
  • Hit the gas. Keep putting the puck in the net, and focus on winning six to one or ten to one.

Lessons for business:

  • Don’t get complacent. Ever. Keep focusing on externally on your customer, innovating your business model, developing new and valuable products for your customers, developing your employees and building your balance sheet so you can scale up your business.
  • When something bad happens, call a time-out and regroup. Always check the emotional stability and intensity of your team, your customers and your competition. Your biggest competition is complacency.
  • Focus on success and winning. Don’t focus on not losing. Race car drivers are taught to look where they want to go. It’s rule number one in driving for all of us. If you look at the tree, you will drive into the tree. Your hands and feet have been following your eyes for all of your life. Look where you want to go.
  • Learn from everything – success and defeat. It’s more important to study success, because there are probably an infinite number of ways to create defeat.

Congratulations to the young, talented and extremely hard -working Canadian hockey players who played their hearts out in front of a proud and cheering country.

Research shows that bronze medal winners are happier, because they won a medal, compared to silver medal winners, who lost the gold. May the lessons they learned in this tournament be more valuable than the gold medal.

Copyright 2011. All Rights Reserved. Phil Symchych

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Asking for Feedback

Thursday, October 28th, 2010

Warning: who you see in the mirror is not who other people see.

We’re biased, we can’t see ourselves clearly, and it can work against us. So let’s ask some experts. (Warning-don’t try this at home.)

What do your best customers and best employees think about you? Have you asked them lately?

Do you have a formal (and regular) process to seek this important feedback? If not, how do you calibrate yourself?

With Marshall Goldsmith’s permission, here are his three basic questions for coaching someone, and they are useful for asking for feedback from your key clients and employees:

  1. What does Lola do well?
  2. What could Lola improve in order to provide more value or better service to you?
  3. If you were Lola’s coach, what would you tell her?

Asking these questions will generate some very specific and valuable information on you and your business.

When you receive the feedback, the only appropriate response, according to Dr. Goldsmith, is to say “Thank you.” Don’t debate it, get defensive, explain it, or ask for more information.

After you receive the response, you can evaluate it, prioritize, look for patterns, ignore it, or determine how you are going to respond to what you have learned. In other words, you need to take action.

After all, you asked for the feedback. Now it’s up to you.

Thank you.

Copyright 2010. All Rights Reserved. Phil Symchych

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Can you be coached in two minutes?

Sunday, October 17th, 2010

I was!

The coach – Marshall Goldsmith. Really!

At Alan Weiss’s inaugural Thought Leadership symposium in Palm Beach, Florida last week, Marshall joined us for dinner the evening before his presentation. It was one of the most insightful, hilarious and fun dinners ever.

Marshall asked us to identify a potential coaching issue for ourselves. He responded in real time, identified the underlying issue with amazing precision like the world guru that he is, and gave us an action plan for success.

Then he told us that the coach didn’t matter. If we wanted to improve, we would. If we didn’t, we wouldn’t. It wasn’t about him. It was about us.

With all due respect to Marshall’s humility, his recommendations are like a laser guided missile aimed at a strategic target.

He gets to the point. He helps his clients, world class CEOs of global companies who are already highly successful, become even more successful! Marshall speaks, teaches, writes and coaches people on how to achieve positive, lasting change in behavior: for themselves, their people and their teams.

Marshall helped me to develop an action plan for focusing on how to continually improve my service and value to my entrepreneurial client base.

Hanging out with my mentor, Alan Weiss, is providing me with significant professional and personal development.

Who are the pre-eminent people in your industry? How can you learn from them? Have you contacted them and asked for their help? Are you learning from the best?

You should be. The results will be amazing. It’s up to you!

Copyright 2010. All Rights Reserved. Phil Symchych

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